FREQUENTLY ASKED QUESTIONS
SHIPPING INFORMATION
How long will does it take to process my order?
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day.
How long does shipping take?
SHIPPING TIMES (AUSTRALIA)
Standard 1-5 Business Days
Express 1-3 Business Days
SHIPPING TIMES (INTERNATIONAL)
Standard Shipping 12-20 Business Days
Do you ship overseas?
Yes we shipping to all countries.
SHIPPING TIMES (INTERNATIONAL)
Standard Shipping 12-20 Business Days
Refunds, Exchanges & Returns
Do you offer returns?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@gkonline.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question atinfo@gkonline.com.au.
What if my order is damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What can't I return?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Can I exchange my order?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Can I receive a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.